F.A.Q. (Frequently Asked Questions)

COVID-19 Concerns

Due to current COVID-19 policies and for the safety of all of our customers and staff, all customers will be required to follow our rules and conditions to safely enjoy the experience at our farm. Violators failing to follow our rules may be refused entry or asked to leave, or may result in removal from our property without refund. If you or anyone in your party is sick or symptomatic and showing signs of fever or illness, we ask that you please do not attend. For more detailed information, please refer to our COVID-19 Safety and Health Statement. Thank you.

What time are you open?

Tickets booths open by 6pm. Both the Hayride and The Hallow Trail will begin at 7pm and continue until all ticket holders have seen the shows. The parking lot will not allow new customers after 10pm. Those that purchase combination tickets for both events after 9pm should attend the hayride first and then the walking trail.

What does Timed Ticketing mean?

To help reduce congestion due to large crowd sizes and to help minimize wait times, we are selling tickets designated by time slots. However, this does not necessarily mean that you or your group will be entering the attraction at that exact time. General Admission Timed Ticketing is only an approximation of your entry. Please arrive 15 minutes prior to your ticketed time to help keep things on schedule. On busy nights, wait times will be signficantly longer. Only VIP Tickets are guaranteed entry at specified times by allowing our guests to skip the long lines.

How can I purchase tickets/Online ticketing?

Tickets may be purchased the night of the event starting at 6pm at our own ticket booth. Credit Cards are accepted, please ask for appropriate line.

Online Ticketing is available for your convenience. Online ticket holders will be guaranteed admittance in the event of a sold out performance, however, you will still need to come to the box office window to redeem them. Please be aware that a service fee is charged by the online ticket company.

Concession

It isn’t just the monsters that are hungry! Our concession serves fresh popcorn, candy, hot dogs, freshly made doughnuts, hot chocolate, hot apple cider, and freshly squeezed lemonade.

Is this event suitable for children?

Our events can be full of family fun but are not designed for small children or those easily upset by the dark. Parents do know their own children best; however, be advised it could be too intense for some. Our creatures are excited to hear you scream, but not terrorize tiny tots. No child under 6 should ride the Hayride. It is not recommended for children under 9. Children that do attend need to be able to distinguish fantasy from reality and not be upset by loud noises, scary faces, or screaming. The Hallow haunted trail is not recommended for anyone under 12 years of age. All children under the age of 15 must be accompanied by an adult.

Health Concerns

WARNING! Our event will have flashing strobe lights, laser light shows, loud noisemakers, fog, uneven surfaces and scares meant to startle and disorient you. If you are pregnant, have a heart condition, or any other medical, physical or emotional concerns that could be exacerbated by these, you should not attend either event.

How can I work here?

If you would like to join the Haunt Crew, fill out the online application here and tell us something about yourself. We will set up an interview. We always welcome fellow Halloween lovers to join our staff. Find our application here.

What to wear?

The temperatures can change quickly at the farm. We suggest you wear warm clothes with comfortable shoes. Flip-flops and high heels are not safe foot attire here at the farm or walking in the forest.

Strict No Smoking, Drug Use, or Intoxication Policy

We have a strict no smoking and no vaping policy at the farm due to both a health and safety hazards. Smoking is only permitted in designated parking lot areas. There is also absolutely no tolerance for illegal drugs or alcohol use. Those that appear intoxicated will be asked to leave without a refund of tickets. We strive for a safe and fun environment for all of our customers and hire police that will assist in these matters.

Can the monsters touch me?

No and you will be instructed not to touch them either as well as any of the props and decorations. If you do, you will be immediately removed from the attraction by security without a refund. You may, however, be inadvertently touched or brushed up against due to the close proximity of the actors. However, they will not grab at you or restrain you in any way.

Parking

Farm Parking lots are open at 5:30. Parking is FREE. Our professional Parking Staff will assist those with special needs. During the peak nights we ask patrons to kindly car-pool if possible.

We also have two overflow parking lots and FREE continuous shuttle buses for when the main parking at the farm is at capacity. Look for Event Parking Signs.

What if an evening is cancelled?

In the event of cancellation due to weather or other unforeseen circumstances, online ticket holders should refer to instructions that will be provided to them by email.

How do I avoid waiting in long lines?

If you come either of the last weekends, especially Saturday nights, in October you can expect a great night of non-stop terror, excitement, and fun, as we get closer to Halloween. These popular nights are quite festive, however, the wait times and lines are significantly longer and traffic heavier than earlier in the month. On those peak nights, it may help to arrive early. If you prefer an experience with much smaller crowds and less wait time, choose an earlier weekend at the beginning of the month. If you are only planning to attend the The Hallow Trail, we suggest choosing a Sunday night when the hayride is not running. Either way, we know you will have a great time!

Lost articles or valuables

Please secure all valuables, keys, phones, and anything that may be dropped or lost while on the hayride or walking the trail. If you should lose something on the ride, our staff will do their best to search for it after the event is completed for the evening. You may come the next day to search for lost items.